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TERMS OF SERVICE
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Upaya Naturals is a division of 2083522 Ontario Inc.
Upaya Naturals is a division of 2083522 Ontario Inc.
Health Disclaimer Notice
2083522 Ontario Inc., operating as Upaya Naturals, recommends that you consult with a healthcare professional prior to taking any nutritional supplements or discontinuing/changing your use of any medications. For any suspected or known illness or health concern always consult with a physician or healthcare provider prior to the purchase or use of any health related product. The products offered by Upaya Naturals in our store and online are not offered as a treatment or cure for any medical conditions, but only as nutritional support for various health concerns. The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information on this website is often provided in summary or aggregate form, and may not be construed as medical advice or instruction. All information and product descriptions on this website are provided for educational purposes only. No action should be taken solely on the content of this website, regardless of perceived scientific merit. Users should consult their health care professionals on any matter related to their health.
Information contained within this site, from Upaya Naturals and/or its affiliates, has not been evaluated by Health Canada or the FDA in the United States, and is not intended to diagnose, treat, cure or prevent any disease. The information on this website should not be used as a therapeutic modality or as a substitute for the advice of a healthcare professional, or as a substitute for any information contained in or on any product label or packaging. Any information presented herein, or information received via telephone or email, should not be construed as the practice of medicine. Upaya Naturals is not responsible for the misuse and/or abuse of any product sold as a result of a consumer using this website, nor is Upaya Naturals responsible for any problems or difficulties which may arise through consumer use of products sold by Upaya Naturals. Website users, previous and future customers who fail to consult their health care professional prior to the purchase and subsequent use of any product, assume the risk of any adverse effects.
Shipping
Your shipping rates are displayed in your shopping cart and at the time of check-out . You may choose the appropriate rate that applies to you. If you choose "Pickup", please read the for pick-up times and details. Times may change so please refer to this section for details.
Items that qualify towards free shipping will have the free shipping logo . Free shipping items are sent via Expedited Service. If you would like a faster service, pick which method you would like and once we have manually calculated the difference in shipping to upgrade the delivery service, we will contact you with the additional amount. As with all orders, you will be sent a tracking number from Upaya Naturals and Canada Post once your order has shipped.
**If a free shipping item is added to the shopping cart along with other items that do not have free shipping, shipping charges will be applied to the extra item(s).**
Canadian orders are shipped via Canada Post from our warehouse in Toronto, Ontario, Canada usually by the next business day from the time of payment. Canadian residents should receive orders within 10 business days (usually within 5).
American orders are most often sent by Canada Post/USPS from our warehouse in Toronto, Ontario, Canada usually within 24 hours. For any Canadian or US order, other shipping arrangements may be made with customer service if required. Delivery times will depend on the specific order, method of shipping, and location. Please contact us if you have questions about shipping for any order.
Shipping for all other international orders will be handled on case-by-case basis. International orders, including shipments to the USA, may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee as Upaya Naturals has no control over any foreign duty or additional taxes charged. Also, with regards to Customs, many of the food products offered by Upaya Naturals require substantial processing in order to get clearance into other countries (particularly the United States, requiring clearance from the FDA or US Customs). In some cases we will not be able to process these types of food item sales outside of Canada. Please note that order shipments returned to Upaya Naturals due to incomplete/incorrect postal information, failure to pay import taxes or custom duties, or refused entry by customs may be subject to a 20% restocking fee.
Some items/orders are particularly heavy or large. Therefore, shipping & handling rates cannot be honored for these items. In these cases (such as heavy orders, liquids, appliances, bulk foods, etc) Upaya Naturals will contact you with shipping cost options at which point you can choose the method that suits your needs, prior to processing the order. If your order is being shipped to a particularly remote location (the Canadian North for example), you may also be contacted with shipping information prior to order processing. Upaya Naturals may not be able to honour rates to Northern/remote locations. These shipping policies are to ensure that we can find the most economical method to ship orders for both Upaya Naturals and our customers.
You will receive a tracking number via email once your order is shipped so that you may track your package online at or by calling Canada Post directly.
You will receive a tracking number via email once your order is shipped so that you may track your package online at or by calling Canada Post directly.
If an item is damaged due to shipping, is incorrect or missing, you must report this at the time of receipt to Upaya Naturals. Upaya Naturals will not be held responsible for any items that have not been reported within 7 days of receipt of your order from the Canada Post, from another courier, or from our pick-up location. If equipment is defective or needs repair and is covered by a Manufacturer's Warranty, please contact the manufacturer immediately.
Shipping Disclaimer for Cold Weather: When Kelp Noodles experience prolonged exposure to sub-freezing temperatures, the noodles will become inedible and tough to chew. We will be shipping you the noodles in an insulated foam case (thus the additional cold weather shipping charges). In addition, we strongly recommend Priority Courier when shipping the Kelp Noodles. If you choose any other shipping service, you will be held responsible for damage to the items.